the school counselor will respond to your requests within 1 business day. They will be able to give you more information about the school, the language program and your accommodation options. they will also be able to propose fees which are adapted to your desires, budget and language level.
how far in advance should I prepare for a language stay?
it is recommended to prepare for your stay between 6 and 9 months before your planned departure date. This enrures that there is a place available in the school's accommodation and it also allows you to benefit from better value transport rates. Some schools offer substantial discounts for bookings made 6 months before departure.
how to book my stay?
your stay can be booked online with the language school that you have selected. Once you decide with the school counselor which offer suits you best, you will be able to book your stay online. A confirmation email will finalize your registration and give you all the necessary practical information.
who Should book the transport?
transportation (Air or rail) is the responsibility of the students and will have to be booked directly with a transport company, travel agency or website. Our partner Chapka Insurance can offer you a complete range of products adapted to your situation. The airport or train station transfer and your accommodation can be provided by the school when you book, depending on the options available.
how to arrange the transfer betweeN tHe airport (or train station) and your accommodation?
transfers can be managed by the school if you wish. You can book either online as soOn as you register or directly with your school counselor.
who to contact should you have any problems while you are there?
a school contact is sent to your during the reservation confirmation so that you can contact them when you are at the school should you encounter a problem. This person is your contact person concerning the organisation and the different aspects of your stay: educational program, school activities, accommodation, etc.
where can i get more information about the course program and accommodation?
In the section 'need help?', all the information concerning the different course formulas adapted to your level as well as THE most popular accommodation offers ARE provided On the different specific school pages, this information is also given in detail. Do not hesitate TO ask your school counselor for more information if necessary.
how to cancel my stay?
you can cancel your stay by notifying us by email at email@example.com . If your reservation was made more than 15 days before your cancellation, no refund can be issued. It is the customer's responsibility to notify their insurance of their cancellation . The insurance company can then verify whether the candidate is eligible for payment of their cancellation fees or not.
who should i complain to?
if you are not satasfied with your stay, we recommend that you discuss it with your school contact who will try to find a solution that satisfies both parties. If you still want to make a complaint, please contact holingo.com customer service and we will find a solution together.
how to leave a review on the school?
at the end of your language stay, you will receive an email that will give you the opportunity to leave a review on the language school that hosted you. We make sure to post all reviews on our site without modifying or suppressing any opinions. In this way, the reviews correct reflect the experience of past students during their language stay.